Sr. Systems Engineer

The Sr. System Engineer is a Tier 3 resource for The Onyx IT Group’s clients seeking technical support, project management, and business guidance. The ideal candidate is a detail-oriented, outgoing self-starter who can think on their feet, multi-task, and most importantly make clients feel like Onyx is the best investment they have ever made.

Duties and Essential Job Functions:
Support:

• Supporting multiple clients on various solutions running predominately Microsoft-based environments.
• Experience with Soloarwinds, or other ticketing platform & RMM tools is a plus, but not required.
• Proficiency in Microsoft Office required.
• Keep management apprised of critical issues.

Projects:

• Track and complete assigned projects.
• Complete tasks in a timely and quality fashion.
• Adhere to implementation, quality control, and change control standards.
• Keep management apprised of risks to project success.

Documentation:

• Develop quality documentation of technical processes and procedures.
• Document all ticket and project work including accurate time.
• Ensure documentation is sufficient to yield reproducible results.
• Identify and close any gaps in the existing documentation platform.

Technical Requirements:

• Minimum 4 year bachelor’s degree or equivalent professional experience.
• Well-rounded Microsoft server/network technology experience. Current MCP/MCSE or 7+ years’ experience.
• Line of business application support – must have experience supporting client/server network applications and cloud.

Proficiency implementing and/or supporting the following technologies:

• Microsoft Azure or Amazon Web Services
• Windows 2008 – 2016 Server, Active Directory, Group Policy, TCP/IP, DNS, DHCP
• VMware, Hyper-V, Citrix , Unix, Linux
• All current Microsoft desktop operating systems (Windows 7/8/10)
• Microsoft Office 20010-2016, Visio, Project
• Microsoft Exchange 2007/2010/2013/2016
• Microsoft SQL, SharePoint, Lync, Office365
• Firewalls and switches; Cisco, Dell, HP, Juniper, SonicWall
• Blade and SAN storage technologies

General Requirements:

• Professional presence with excellent phone and face-to-face communication and interpersonal skills with a variety of users, including the Executive level.
• Valid driver’s license and insurance with reliable transportation. Occasional client visits inside of a 40 mile radius from the office location.
• Drug-free and non-smoking environment. Smoking is prohibited at all client sites and Onyx offices.
• Occasional work required outside of normal business hours.
• May occasionally lift objects up to 50lbs.

Interested applicants that meet the position requirements should upload their resume!